The British government has warned more than 100 of the most complained-about UK travel companies that they must comply with consumer laws over refunds for cancelled holidays or face legal action.
The Competition and Markets Authority (CMA), received 17,500 complaints from the public about companies that sell package holidays over failures to give refunds and inform consumers of their statutory rights during the coronavirus pandemic. The CMA said it will send a letter to the companies with the most complaints warning them that they must comply with the law or else face action from them or local trading standards offices.
The thousands of complaints centre around the failure to provide refunds no later than 14 days from the termination of a holiday and companies engaging in unfair practices such as giving misleading information about people’s statutory rights.
Some consumers have been charged a fee for trying to cancel their holiday even though they are entitled to a full refund, while others have been told to request a refund by phone but are then unable to contact the company.
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